Return, Refund & Exchange Policy

Customers may request a return within 7 days of delivery, subject to the conditions below and applicable consumer protection laws.

For a return to be eligible:

• The product must be unused, unwashed, unworn and undamaged.
• Original tags, labels, accessories and packaging must be retained, where applicable.
• The product must not have been altered, repaired or misused by the customer.
• The returned product must correspond strictly to the item supplied by Apnichoice.
• Proof of purchase or a valid order number must be provided.

For hygiene and customer-safety reasons, certain products may not be eligible for change-of-mind returns, including intimate apparel and lingerie, where legally permitted and clearly disclosed before purchase.

Products that have been used, washed, worn, damaged after delivery or returned without applicable original tags may be ineligible for a discretionary return.

If you receive a damaged, defective or incorrect product, please contact our customer support team as soon as reasonably possible.

To help us investigate efficiently, please provide:

We will review the available evidence and may request additional information where reasonably necessary. Where a product is confirmed to be defective, incorrect or otherwise covered by applicable consumer protection requirements, we will provide an appropriate remedy in accordance with applicable law.

Apnichoice takes return fraud and dishonest claims seriously to ensure fair pricing and protection for all genuine customers.

Returned products may be checked against the original order, product identifiers, tags, packaging, photographs and other available evidence.

Customers must contact Apnichoice customer support before sending any product back. Please do not dispatch a return parcel until official return instructions and the authorized return warehouse address have been provided.

All returned products are subject to thorough inspection after physical receipt at our fulfillment facility.

Our inspection includes verifying product identity, condition, original tags, packaging, accessories, and the stated reason for return.

If a return is eligible, the refund will be processed in accordance with this policy and applicable law. If a return is rejected, we will communicate the reason and explain the next steps, including handling of the returned item where appropriate.

For an approved return request:

• Payment Method: Refunds will generally be issued to the original payment method where available.
• Timeline: Refund processing will normally be initiated within 5–7 business days after the returned product has been received, inspected and approved, subject to applicable legal deadlines.
• Bank Processing: The time taken for the amount to appear in the customer's account depends on the bank, card network, UPI gateway or financial institution.
• Transparency: Any applicable refund amount and treatment of original shipping charges will be clearly communicated to the customer.

* This processing estimate does not extend any mandatory refund deadline under applicable consumer protection law.

Exchange requests are subject to product availability and eligibility. Products must meet all applicable return conditions (unused, tags attached, unaltered).

Exchanges for verified defective or incorrect products will be handled in accordance with applicable consumer protection requirements. Please contact customer support before sending a product for exchange.

Cancellation requests may be submitted before an order is dispatched from our fulfillment center.

Once an order has been dispatched with courier partners (e.g. Delhivery, Shiprocket), cancellation may no longer be possible through the automated cancellation process. Any cancellation or refund will be handled in accordance with applicable order terms and consumer protection requirements.

Apnichoice may update this policy when necessary to reflect improvements in customer service, courier handling, or legal obligations. The applicable policy and consumer rights will be determined in accordance with the relevant order terms and applicable law.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted under applicable Indian consumer protection laws and e-commerce rules.